Booking Terms

Booking Terms

Thanks for choosing MoonsBooth. These terms cover what to expect when you book one of our booths, so there are no surprises on the day.

Securing your date

Your booking is confirmed once we have received your signed booking form and a 50% deposit. Dates are not held until the deposit lands, so we recommend booking early, especially for weekends and peak season.

The remaining balance is due 14 days before your event. All prices quoted include VAT unless stated otherwise.

If plans change

• More than 8 weeks before your event: 25% of the total hire fee applies.
• 6 to 8 weeks before your event: 50% of the total hire fee applies.
• 4 to 6 weeks before your event: 75% of the total hire fee applies.
• Within 4 weeks of your event: the full hire fee applies.

Your deposit itself is non-refundable but can be put towards a rescheduled date, subject to availability. If we ever need to cancel on our end due to equipment failure, illness, or anything else within our control, we will offer you a full refund or an alternative date, whichever you prefer.

On the day

We need a level, accessible space of at least 2.5m (W) x 2.5m (L) x 2.5m (H), with a standard 13amp power socket within 5 metres of the booth, plus 1 to 1.5 hours to set up before your hire time starts.

If you would like extra time on the day, let us know and we will confirm the rate for any extension, typically £35 to £50 per additional 30 minutes.

Keeping things covered

We carry public liability insurance and happily share a copy on request. We ask that guests treat the equipment with care. Normal wear and tear is expected, but the client is responsible for any accidental damage beyond that.

Photos

Photos taken in the booth are yours and your guests' to keep. We may occasionally use event photos in our own portfolio or marketing, but only with your say-so, so just let us know if you would rather we did not.

The unexpected

Every now and then, things happen that are out of anyone's control, like extreme weather or venue issues. If that affects your event, we will work with you to find a fair solution, whether that is rescheduling or a refund.

If something is not right

If you ever have a concern about your booking or the service on the day, please email hello@moonsbooth.com and we will aim to respond within 2 working days. We take feedback seriously and will always work with you to put things right.